FAQ

Ways We Bring Your Brand to Life

We offer top-quality Screen Printing with a variety of specialty inks and techniques to bring your designs to life. Our Laser Engraving department is equipped with four high-precision machines, capable of customizing virtually any material — including metal, glass, and wood. Now introducing DTG (Direct to Garment) Printing — perfect for smaller orders with vibrant, full-color designs, and a cost-effective solution for detailed prints. Full-Color Sublimation Printing We offer sublimation printing to add your vibrant, full-color logo to coffee mugs, tumblers, ornaments, keychains, and more.

How much are the setup fees?

We never charge setup fees for screen printing — and unlike many shops, we don’t charge for screens either. Every job includes a set amount of complimentary art time; if your design requires significant additional work, art fees may apply. 

 

Do I see my design before production?

  • We always provide a virtual art proof for all new artwork orders.

  • Your order won’t go into production until you’ve approved the proof.

  • This gives you a chance to make changes if the design isn’t quite what you envisioned.

  • Our talented team of artists and experienced customer service staff are here to help with fresh ideas and creative suggestions, using the latest screen printing or engraving trends to make your logo stand out.

What is my turnaround time?

Our standard production time is typically 7–14 business days from art proof approval, plus shipping. Have a specific event or deadline? Let us know — we’ll do everything we can to meet your timeline.

 

Can I bring in my own shirts or Hats?

At this time, we do not accept customer-supplied garments or hats. However, we offer a wide selection of trusted, high-quality brands. We'll help you choose the best fabric options based on your selected decoration method to ensure the best results.

How Do I Clean Leather Patch hats?

General Cleaning Advice

  • We recommend not cleaning the printed color leather patch, as water can cause the ink to bubble and ruin the print.

  • Do not apply pressure to the leather patch when cleaning — it’s burned leather, and pressure will remove the ash, damaging the design.

Full Cap Cleaning

  • For the entire cap, soak it in cold water with a cup of OxiClean in the bathtub. Let it soak for a while, then air dry. Do not apply heat as it can ruin the leather.

  • No scrubbing required for stains on the cap fabric — they’ll come out naturally.

Spot Cleaning Instructions

  • For sweat stains, gently wipe with a damp cloth and a small amount of dish soap.

  • For tougher stains, mix ¼ cup hydrogen peroxide with ¼ cup lukewarm water. Use a soft-bristle brush to gently scrub the stain on the cap material only.

  • Wipe the area with a clean damp towel and air dry. Do not apply heat.

 

Do I need to pay for my order now?

Payment in full is required at the time of order placement, unless prior credit terms have been established.

 

Do you do RUSH orders?

We always do our best to meet your event deadlines — even for rush orders — . However, if expedited shipping or special handling is required to meet your timeline, additional costs may apply.